Returns & Exchanges

15-Day No-Reason Returns and Exchanges

At DivaStation Entertainment, we stand behind every bundle, closure, frontal and wig we sell. Quality Without Compromise is our promise. If your order isn't right for you, you can return or exchange it within 15 days of delivery, and you don't need to give a reason.

Changed your mind about the texture? Want a different length or cap size? Just let us know.

What Qualifies

Hair is a personal-care product, so to protect every customer, returned items must be in brand-new condition:

  • Unworn and unwashed. The hair has not been installed, worn, washed, conditioned or brushed.

  • Unaltered. No cutting, coloring, bleaching, heat styling, plucking or perming.

  • Lace untouched. The lace on closures, frontals and wigs has not been cut, tinted, glued or bleached.

  • Bundles still tied. Bundle wefts are still bound in their original ties.

  • Original packaging. The item is returned with all original packaging, tags, seals and accessories, such as wig caps, combs and bands.

  • Complete kits. Bundle kits must be returned complete. For example, The Reign Blunt is returned as all three bundles plus the matching lace piece.

Items that do not meet these conditions cannot be refunded or exchanged and will be shipped back to you.

Items That Cannot Be Returned

  • Custom orders, including custom colors, custom cuts and custom-styled units

  • Items marked Final Sale or bought with a clearance discount

  • Gift cards

  • Hair care products and accessories with a broken seal

How to Start a Return or Exchange

  1. Contact us within 15 days of delivery. Email [info@divastationent.com] with your order number and say whether you want a refund or an exchange. You don't need to give a reason.

  2. Get your return authorization. We'll reply within 1–2 business days with a Return Authorization (RA) number and the return address. Packages sent without an RA number may be delayed or refused.

  3. Pack it with care. Put the item back in its original packaging and write your RA number on the outside of the shipping box.

  4. Ship it within 5 days of getting your RA number. Use a tracked shipping service. We recommend insuring your package, because we can't be responsible for returns lost in transit.

Exchanges

You can exchange for a different texture, length, lace type or cap size (SM, MD or LG). You can also exchange for a different product.

  • If the new item costs more, we'll send you an invoice for the difference.

  • If the new item costs less, we'll refund the difference to your original payment method.

  • We ship your exchange as soon as your return passes inspection, depending on stock.

  • Please note: 360 HD Lace units come in SM and MD caps only.

Refunds

  • When your return arrives, we inspect it within 2–3 business days.

  • After it's approved, we refund your original payment method. Your bank or card provider may take another 5–10 business days to post the refund.

  • Original shipping charges are non-refundable.

  • Return shipping is paid by the customer, unless we sent you the wrong item or a defective item.

Wrong, Damaged or Defective Items

If your order arrives damaged, defective or isn't what you ordered, email us within 48 hours of delivery with your order number and clear photos. We'll make it right with a replacement or a full refund, including shipping costs, at no extra charge.

About Product Images

Some of our product images, such as bob-style mock-ups, edited lengths and generated front views, are labeled as digital previews. They show how a style may look. Natural hair can vary slightly in color, curl pattern and shine. If it's in new condition, you can still return or exchange it under this policy within 15 days.

Questions?

We're here to help. Contact us at [info@divastationent.com] and our team will reply within 1–2 business days.